Warranty Policy

One-Year Limited Warranty

Coverage against manufacturing defects for new Gens ace, Tattu, and LOKITHOR products purchased through genstattu.com or eligible authorized channels.

1. Products Covered  ·  2. Period & Eligibility  ·  3. Coverage  ·  4. Exclusions  ·  5. Battery Claims  ·  6. Submitting a Claim  ·  7. Return Authorization  ·  8. Resolution  ·  9. Replacement Warranty  ·  10. Consumer Rights  ·  11. Contact

1 Products Covered

GREPOW, INC. provides a one-year limited warranty against manufacturing defects for new products sold through genstattu.com or eligible authorized channels, including:

• Gens ace batteries, chargers, and accessories.
• Tattu batteries, chargers, and accessories.
• LOKITHOR products and accessories.
• Accessories included with a product or purchased separately.

All eligible products purchased as new receive the same warranty coverage, regardless of promotional pricing.

Secondhand or previously used products, including refurbished products, are excluded from this limited warranty. Normal use by the original purchaser after purchasing a new product does not make the product ineligible for warranty coverage.

2 Warranty Period and Eligibility

The warranty begins on the purchase date shown on the original sales receipt and continues for one year.

Coverage applies to the original purchaser and is non-transferable. Products must have been purchased as new directly from GREPOW, INC., through genstattu.com, or from an authorized dealer or distributor.

A dated receipt identifying the seller and product is required. Purchases from unauthorized resellers or through secondhand transactions are not eligible under this limited warranty.

3 Coverage

This warranty covers defects in materials and workmanship arising under normal use in accordance with the product instructions, specifications, and intended application.

We may request photographs, videos, operating information, or inspection of the product to determine whether the reported issue results from a manufacturing defect.

4 Exclusions

This warranty does not cover:

• Normal wear and tear, including normal battery capacity reduction through age and use.
• Damage caused by accidents, crashes, impact, crushing, punctures, or other external causes.
• Damage caused by improper charging, overcharging, over-discharging, short circuits, reverse polarity, or operation outside the specified limits.
• Damage caused by improper storage, installation, operation, or maintenance.
• Damage caused by temperatures, liquids, moisture, or environmental conditions beyond the product’s specifications.
• Damage caused by incompatible equipment or incorrect settings.
• Defects or damage caused by modifications, disassembly, repairs, or alterations.
• Cosmetic damage unrelated to a manufacturing defect.
• Cosmetic conditions specifically disclosed before purchase.

A modification or repair does not automatically invalidate the entire warranty. Coverage may be denied for defects or damage caused by that modification or repair.

5 Battery Claims

Swelling, low voltage, cell imbalance, or reduced performance does not, by itself, establish or rule out a manufacturing defect.

We evaluate battery claims using the product’s condition, operating history, charging and storage practices, and available test results. Normal capacity deterioration is excluded; deterioration caused by a confirmed manufacturing defect is covered.

6 Submitting a Claim

Contact support@gensace.com or +1 (925) 364-7166.

Customers who purchased through an authorized dealer or distributor should first contact their seller. Dealers may contact their GREPOW account representative.

Provide:

• Your dated proof of purchase.
• Order number, if available.
• Product brand, model, and quantity affected.
• Photographs of the product and identification label, serial number, or barcode, where available.
• A description of the issue, when it began, and how the product was used.

Depending on the product, we may request:

Submit your claim within the one-year warranty period and retain your receipt and correspondence.

7 Return Authorization and Shipping

All warranty returns require prior approval. Do not ship a product before receiving authorization and instructions.

If an approved quality-related claim requires a return, we will provide a return shipping label and instructions.

Return authorization permits the product to be sent for evaluation; it does not constitute final confirmation of warranty coverage.

8 Warranty Resolution

For a confirmed manufacturing defect, we will provide a replacement at no charge.

If the original product is unavailable or discontinued, we may offer:

• Store credit; or
• A refund of the purchase price paid for the affected product; or
• A similar replacement product, with the customer’s agreement.

We will not supply a substitute product without the customer’s agreement.

No restocking fee applies to approved claims for confirmed manufacturing defects.

If a claim is not covered, we will explain the reason and discuss available options before any chargeable service or shipment.

9 Replacement Product Warranty

Products supplied as warranty replacements receive a 30-day limited warranty against manufacturing defects beginning on the date the replacement is received.

A warranty replacement does not start a new one-year warranty. This provision applies specifically to products supplied under an approved warranty claim.

10 Consumer Rights

This limited warranty provides specific legal rights. Other rights may vary by state or jurisdiction.

Nothing in this policy excludes or restricts rights or remedies that cannot lawfully be excluded or restricted. Applicable implied warranties remain subject to applicable law.

11 Contact and Related Policies